This Privacy Policy governs the manner in which Baligny we or the Data Controller collects, uses, maintains, and discloses information collected from users of the Baligny mobile application (the "Service"). The Service operates as a multi-sided platform involving Service Users (who request service), Technicians (who provide service), and Administrators (who manage the platform). This policy applies to all data processing activities associated with the App. By utilizing the Service, you signify your acceptance of this policy.
1. Collection of Personal Data
We collect data essential for authentication, service delivery, and platform management. Data collection varies based on your role (User, Technician, or Administrator):
1.1. Data Provided Voluntarily (by Role)
- All Users (User, Technician, Admin): Phone number (for authentication, security, and communication) and associated display name/username.
- Service Users: Details about the service requested (e.g., type of service, description of the issue), which forms the Service History.
- Technicians: Professional identity data, certifications, service specializations, and service completion/cancellation records.
- Administrators: Data necessary for identity verification and access control to administrative tools.
- Correspondence: Any personal information contained in communications with our support team.
1.2. Data Collected Automatically
- Precise Geolocation Data: With your explicit consent, we collect the accurate
location of your mobile device.
- Service Users: Real-time location is collected while a service request is active to facilitate provider arrival.
- Technicians: Real-time location is collected while they are active on the Service to facilitate service assignments and User tracking.
- Usage and Log Data: System logs related to how all users access and interact with the app, including features used, request timestamps, and network connection details.
- Device Identifiers: Technical information about the device used (model, OS, unique identifiers).
2. Utilization of Collected Information
We utilize your personal data for the following specific purposes, which are necessary for the operation and security of the Service:
- Service Fulfillment: To process requests, match Service Users with appropriate Technicians, and manage the full service lifecycle (including cancellation records).
- Location Services: To enable necessary real-time location sharing between the Service User and the assigned Technician to ensure timely and accurate service delivery.
- Platform Management (Admin Function): To allow Administrators to monitor service transactions, manage Technician profiles, and perform operational oversight for quality control and compliance.
- Communication and Notifications: To send status updates, tracking alerts, and confirmation messages via in-app notifications.
- Account Management: To maintain and display Service History for Service Users and manage credentials for Technicians and Administrators.
- Operations and Improvement: To analyze system efficiency, security, and performance.
- Legal Compliance: To comply with applicable laws and legal process requests.
3. Disclosure and Sharing of Personal Data
We do not sell or rent your personal data. We disclose your information only to the following necessary parties:
3.1. Sharing within the Service Ecosystem
- With the Assigned Technician: When a service is requested, we share the Service User's current location and phone number with the assigned Technician for service execution.
- With the Service User: We share the Technician's real-time location and relevant identity/contact information (phone number/name) with the Service User once a match is confirmed.
- With Administrators: Administrators have necessary access to user and service data to perform platform monitoring, troubleshooting, and support.
3.2. Third-Party Data Processors
- Hosting and Database Services: Providers (e.g., Firebase) used to store all user data, service records, and application content securely.
- Analytics Services: Tools used for monitoring application usage and efficiency.
- Mapping and Geolocation Services: Partners necessary for providing location-based features, route guidance, and location-based notifications.
4. Data Security and Retention
We employ industry-standard administrative, technical, and physical security measures designed to protect your Personal Data against unauthorized access, use, or disclosure. However, no electronic storage or transmission method is entirely secure, and therefore, we cannot guarantee absolute security. We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
5. Compliance with Children's Privacy Laws
Our Service is not intended for, and does not knowingly target, individuals under the age of 13. If you are a parent or guardian and believe that your child has provided Personal Data to us, please contact us immediately, and we will take steps to promptly remove such information from our records.
6. Policy Amendments
We reserve the right to modify or update this Privacy Policy at any time. We will notify users of material changes by updating the "Effective Date" at the top of this policy. Your continued use of the Service after any amendment signifies your acceptance of the revised policy. We encourage users to frequently check this page for any changes.
7. Contact Information
For any questions or concerns regarding this Privacy Policy, the use of your data, or to submit a privacy rights request, please contact us directly:
- Data Protection Officer / Support Team: Baligny@gmail.com